— SUPPORT DESK —
THE JANITOR IS IN_
Something clogged? Progress vanished? A patron stuck in the wall? Check the FAQ below, or summon a human directly.
SUMMON SUPPORT
Email us and a real person will get back to you — usually within 2 business days.
EMAIL SUPPORTsupport@watchland.app · please include your device model, OS version and the game version (title screen, bottom-right).
FREQUENTLY ASKED QUESTIONS
Do I need an account or internet to play?
No. Loo Lord is fully playable offline and never requires an account. Some versions offer an optional sign-in (Game Center / Google Play Games, or an email link) purely to back up progress and sync achievements.
My progress disappeared. Can I get it back?
Progress (stars, coins, upgrades, settings) is stored locally on your device, so deleting the app deletes the save. If you used the optional account backup or signed in to Game Center / Play Games, reinstall and sign back in to restore. Otherwise email us — we'll do what we can, but local-only saves usually can't be recovered.
How do I restore purchases?
Purchases are handled entirely by the App Store or Google Play. If an in-app purchase doesn't show up, restart the game first; on iOS use the restore option in the shop, and on Android purchases re-sync automatically. Still missing? Email us with your store receipt.
How do I turn analytics off?
Tap “analytics: ON · tap to opt out” in the bottom-left corner
of the title screen. When it reads OFF, no analytics events leave your device. The setting
persists. Analytics are anonymous either way — details in the
privacy policy.
How do I delete my account or data?
Local saves: delete the app and the data goes with it. If you created an optional online account, email support@watchland.app from the address you signed up with and we'll delete the account and all associated data within 30 days.
How do I change the language?
The game follows your device language on first run and supports 16 languages.
Change it any time in SETTINGS → LANGUAGE.
I found a bug. What should I send?
Yes please! Email us with: your device model, OS version, game version (title screen, bottom-right), the venue you were in, and what happened vs. what you expected. A screenshot or screen recording earns you the Loo Lord's eternal favor.
The music stopped / sounds odd.
The soundtrack is synthesized live on your device. Check the music toggle (top-right in game), your device's silent switch, and Bluetooth audio routing. If it persists, a restart of the app fixes most audio-session hiccups — if not, you know where the email is.